VIDEO: Investing in Frontline Retail Employees Starts with Training

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While there are numerous new tech platforms to help retailers improve efficiencies on their sales floor, a system is only as good as the frontline workers who use it. This can’t be emphasized enough. Brick-and-mortar retailing has already suffered greatly—with consumers migrating to e-commerce faster than you can say “free shipping”—and the frontline work force…

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